Questions about in-home physiotherapy

No. There is no need for a doctor’s referral to use in-home physiotherapy services. If you are claiming through private insurance or a motor vehicle accident claim, your insurer may ask for supporting documentation, and we are happy to help with that.

Yes. We offer direct billing services to private health insurance, giving you a hassle-free payment experience. In-home physiotherapy services are covered under all EHB and MVA insurance.

Our pricing is simple:

• In-home initial assessment (60 minutes) — $110
• In-home treatment (30–40 minutes) — $95
• Virtual physiotherapy (30–40 minutes) — $80

You pay for an in-home appointment, not for a trip to a clinic.

We are mobile. Treatment can take place at your home, your workplace, a nursing home, a gym — wherever suits you.

Plexus Physiotherapy provides mobile physiotherapy servicing the GTA. If you are unsure whether we service your area, please contact us to enquire.

We are available seven days a week: Monday to Friday, 9am–7pm, and Saturday and Sunday, 9am–2pm. We offer daytime, evening and weekend appointments.

Yes. You will always have the same physiotherapist visiting you at home.

Not much. Our physiotherapists most commonly work in a client’s living room. Depending on your problem, we bring a range of equipment on the first and subsequent visits, including a treatment table, portable exercise and rehabilitation equipment, and treatment modalities such as electrotherapy machines.

As a mobile physiotherapy provider, we can treat anything that would have been treated at a clinic, including:

• Orthopaedic — joint and muscular pain, arthritis, tendinitis, bursitis, sprains, ankle and foot pain, chronic pain
• Post-operative — hip surgeries, rotator cuff repair, shoulder dislocation, fractures, Achilles tendon repairs, ankle reconstruction, spinal surgeries
• Senior care — falls prevention, balance disorders, mobility and strengthening, hip and knee replacement rehab
• Motor vehicle accident injuries — whiplash, concussion, fractures, soft tissue damage, spinal or nerve damage, traumatic brain injuries
• Vestibular — vertigo, dizziness, impaired balance, nausea, headache or light-headedness, tinnitus, double vision
• Neurological — stroke, brain injury, spinal cord injury, multiple sclerosis, Parkinson’s disease, ALS

A mobile visit suits you if you are:

• Unable to drive due to lack of licence or pain
• Not capable of organising transport to a clinic
• Experiencing driving or passenger anxiety after a motor vehicle accident
• Recovering from surgery or fractures
• An older adult in a long-term care home or at your residence
• A young child
• Living with complex medical needs requiring one-to-one attention
• Unable to arrange care for a dependent while attending a clinic
• Part of a family or couple treating together in back-to-back appointments
• Time-poor due to family or work requirements
• A working adult who works from home (often treated over a lunch break)

Yes. We welcome referrals from general practitioners, specialists, case managers, community nursing and other health care providers.

Yes. We offer a free clinical consultation on the phone. Our clinical staff can assist with your questions and requests, with no obligation — and if we are not the team for you, we are more than happy to direct you on.

As our clinicians are on the road much of the time, please leave a message and a return phone number. We will get back to you that day.